Refund Policy
At Peace Vell’s Planet, your satisfaction is our priority. We strive to provide high-quality products and excellent service. If you are not completely satisfied with your purchase, we are here to help.
1. Returns Eligibility
We accept returns under the following conditions:
- Items must be returned within 14 days from the delivery date.
- The item must be unused, unwashed, and in the same condition as received, with tags intact and in its original packaging.
- Only regular-priced items are eligible for refunds; sale items are not refundable.
2. Non-Returnable Items
The following items are non-returnable:
- Undergarments, swimwear, and personal items due to hygiene reasons.
- Customized or made-to-order items.
3. Refund Process
- Once your return is received and inspected, we will notify you via email.
- If approved, the refund will be processed within 7–14 business days to your original method of payment.
- Refunds exclude shipping costs unless the item was defective or incorrect.
4. Exchange Policy
- Exchanges are allowed for size or color differences only, subject to stock availability.
- To initiate an exchange, email us at peacevellsplanet@gmail.com with your order details.
5. How to Initiate a Return/Refund
- Email us at peacevellsplanet@gmail.com with:
- Order number
- Item details
- Reason for return (attach photos if defective)
- Once approved, ship the item to the address provided in our email.
- Customers are responsible for the shipping costs of returns unless the item is defective.
6. Defective or Incorrect Items
If you receive an item that is damaged, defective, or incorrect:
- Notify us within 3 days of receiving the order by emailing peacevellsplanet@gmail.com with your order number and photos of the item.
- We will cover the return shipping costs and provide a replacement or full refund.
For any further inquiries or assistance, feel free to reach us at peacevellsplanet@gmail.com.
Thank you for shopping with Peace Vell’s Planet!